Non-custom items usually ship within 3-5 days and arrive in about 12–18 days. Custom items take at last 2 weeks to make before they ship.
Handmade ceramics don’t happen overnight—they’re literally grown from a block of clay. Here’s the journey:
Drying Time (3–5 days): After shaping, the clay needs to naturally air-dry. Rushing this step risks cracks or warping.
First Firing (Bisque Firing): Pieces are loaded into the kiln, but we don’t fire them one by one—we wait for a full batch. This ensures consistency and saves energy.
Glazing & Decoration (2–3 days): Once bisque-fired, the surface is ready for hand-painting, glazing, or adding custom designs.
Final Firing: Again, we wait for the batch to be ready before firing everything together.
Redo If Needed: Sometimes, a piece cracks, warps, or the glaze doesn’t behave as planned. If that happens, we remake it from scratch—because we only send you pieces we’re proud of.
That’s why custom ceramics take weeks, not days. It’s slow, but that’s what makes each piece one-of-a-kind.
Yes! We offer express options like DHL, FedEx, or UPS. They get your order to you faster, but the cost is higher. Just let us know if you want to go that route.
We ship to most countries. Some regions — like parts of the Middle East, South America, or really remote areas — may need extra postage. Standard shipping works for most places, but for faster delivery, we can switch to DHL, FedEx, or UPS.
Once your order ships, we’ll give you a tracking number and a link to the carrier’s site so you can check your package anytime — from our studio to your doorstep.
Yes! You’ll need an account so we can keep you updated on your order status, shipping progress, and other important info. It’s quick to set up and makes tracking way easier.
Super simple!
Pick your items, add them to the cart, and checkout.
Our system guides you step by step.
If it’s a non-custom order and we haven’t shipped it yet, we can usually make changes or cancel.
For custom items, once production starts, it’s final — but reach out and we’ll see what we can do.
Non-Custom Items
Non-custom items may be returned or exchanged within 7 days of delivery.
If the item arrives with significant damage or defects, you may choose either a replacement shipment or a full refund.
Please contact us with photos of the damaged product within 7 days to process your request.
Custom Items
Custom items are made to order and therefore non-returnable and non-exchangeable.
If there is an issue with your order, please contact us and we’ll work with you to find the best solution.
Deposits
Deposits are refundable within 24 hours of payment.
After 24 hours, deposits become non-refundable.
All deposits will be applied toward the final purchase price.
The remaining balance must be paid in full before shipping.
It’s rare, but it happens. Contact us ASAP with your order details and photos if needed. We’ll help you figure it out.
Checkout is handled by WooCommerce and is totally secure.
We take most major cards — Visa, MasterCard, American Express — plus Apple Pay, Google Pay, and PayPal. If you’re into crypto, we also accept USDT.
Absolutely. Payments are encrypted and processed securely, so your info is safe.
Yes! Our system automatically converts your local currency to USD at checkout, so you don’t have to worry about it. Your bank may also show the converted amount.
Nope! We don’t keep any card info on our servers. Everything is processed securely by the payment gateway.
Not at checkout — each order needs a single payment method. For large orders, reach out and we can work something out.
For sure! By default, we use practical air cushion wrap (safe, not fancy). For gifts, you can choose gift wrap at checkout — includes a box and handwritten card.
*Heads-up: gift wrap might add a couple extra days to handling.
Yes! We do small-batch or mixed wholesale orders. For custom pieces, reach out with your ideas. Contact us via email or WhatsApp and we’ll sort it out. We love working with fellow shop owners and creative folks!
Every piece is handmade, so there might be tiny variations in color, texture, or pattern.
That’s not a flaw — it’s the charm of handmade work!
No worries! Head over to our WhatsApp and drop us a message.
We’ll get back to you as soon as we can.
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